Terms of Service

Last updated: Jan 24 2024

Please read these Terms of Service ('Terms', 'Terms of Service') carefully before using the https://www.goyangikoreamy.com website (the 'Service') operated by goyangikoreamy ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

We act as an agent to purchase items on behalf from Korea and/or other sources.

These Terms and Conditions (hereinafter referred to as the “User Terms”) apply to any use of our website, social media, private message should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase of goods, tickets, and or services constitutes acceptance of these User Terms.

All items are pre-order unless stated as ready stock. If you need the item urgently, please check the delivery timing with us first.

Section 1 – Goods Purchases

A) Payment

Orders placed will be processed once payment has been received.

We reserve the right to cancel your reservation of any item or service at any time if full payment is not made.

Price quoted is on as at basis and is valid for 3 days. We may change the price and cancel any discounts/promotion if payment is not made within 3 days.

Payment option: online transfer, cash deposit or over the bank counter.

Customers must send the receipt / proof of payment to our chat box for record and future reference.

We will not honor the payment if customer unable to show proof of payment especially for cash deposit method.

All prices listed on this website are in Ringgit Malaysia (RM) and all charges will be process in Ringgit Malaysia (RM).

For international customer, payment can be via PayPal and subjected to processing fee charged by PayPal.

B) Shipping

We provide free shipping to items with the “Free Shipping” tag limited to West Malaysia only. For East Malaysia, surcharges will apply.

For items without the “Free Shipping” tag, customers may choose to combine the order with Free Shipping items, no surcharges will apply (subjected to weight limit).

We will use reasonable efforts to deliver items as quickly as possible and within the period indicated; we will not be responsible for any delays in custom clearance and delivery that are beyond our control.

All orders will have a delivery tracking number to ensure safe delivery and are subject to the delivery company’s timings.

By default, all shipment will be covered by a basic insurance up to RM100 max. Additional charges will apply for customers who opt for extra coverage.

Should there be any physical damage, lost in transit, missing items, etc. Customers are required to make claim directly from the delivery company.

NOTE: Please ensure parcel is in good condition when you receive it. Check immediately if the packaging is damage.

Oversea shipping (from Korea directly to country other than Malaysia)

We will not hold responsible once the parcel is pass over to the Korea posting counter. In case of any shipping issue, additional payment, customer are to deal directly with Korea’s shipping company.

C) Refunds, Returns and Exchanges

We only accept refunds, returns or exchanges if our store has placed your order wrongly.

To be eligible for a refunds, returns or exchange, the item must be unused and in the same condition of which when you have received it. It must also be in the original packaging.

Refunds, returns and exchanges must be made by notifying us within 3 days from the date of received.

We do not provide warranty for the following:

Manufactured defective on digital, electronic and electrical products. (e.g CD, DVD, lightstick). These item(s) purchased are at the customer’s own risk because we are unable to detect the defectives by looking at the outside.
Items that we helped to place order online, these items will send straight from Korea, we are unable to check during purchase.

We can assist to communicate with store for refund option, the fee of returning the item is at customer’s cost.

No cancellation or refund is allowed after customers have made payment (either deposit or full payment).

Full refund will be given under the following circumstances:-

- The item(s) ordered are out of stock

- We failed to deliver your order for more than 3 months from the date we travel to Korea. (or from date of payment if Korea trip not applicable)

D) Tax & Custom Duties

We reserve the right to collect custom duties charged by the authority if the goods are detained by custom.

Depending on the total amount, we will either cover all the expenses (or) pay partial of the fee and the balances to be share by the customer of the items.

E) Gifts

Free gifts is an “Appreciation Gifts” and may vary in colour, design or be replaced by other similar values item and while stock last.

F) Other

You agree to any additional terms and conditions of entry that may be set by the Promoter and/or the Venue at the event.

We reserve the right to change the service fee without prior notice for customer who have not made payment.

*Service fee is the charges for helping you to queue overnight(s) or purchasing it via official online website.

Section 2 – Concert Tickets

A) Ticketing Reservation

The reservation of tickets via Goyangi Korea & Kpop Store is subject to the following conditions:

Payment must be made before the ticket launch event, on first come first serve basis because subjected to purchase limit, we have limited slot available at all time.

Request change of ticket zone and/or category will be allowed when it is before purchase of ticket.

If buyer change of mind and request for cancellation, it will be allowed with refund of original ticket price only. Service fee and/or any deposit is non-refundable.

After ticket had been successfully purchased and finalized, all deposits and related fees are non-refundable in all circumstances, as they are used to pay the costs associated with your purchase.

Strictly no cancellation / change of zone after ticket had been purchased and finalized.

B) Ticket Category and Seat Allocation

Customer can only select your preferred category, allocation of seat depends on the ticketing service provider which can be one of the situation below:

i) Purchaser not allowed to choose section.
When section cannot be personally selected, the ticket vendor which authorize by the organizer will assign the seat within the booked price range.

ii) Purchaser can choose section of the category.
When section can be personally selected, customer may provide your preferred section. In situation where the preferred section is not available, by default we will select best alternative available section within the same booked price range.

Best available seat will be auto selected by the system or purchaser at time of purchase dependong on availability, we will not accept any dispute.

We will not contact customer during the process of purchasing ticket, customer is advice to give clear instruction on your choice of category and any alternative category.

We will not purchase your tickets if your chosen category is sold out.

Tickets cannot be exchange or refund after purchased, the seat allocated are final.

By default the ticket will be under purchaser’s name, we will give cooperation in assisting customer to enter venue if ID proof is required.

Successful purchased ticket is strictly not refundable in any situation.

(Purchaser in this context is referring to Goyangi’s representative.)

C) Refund of ticket that is unsuccessfully in purchase

Full refund on the ticket original price and processing fee (if any)

Service charge is not refundable unless stated otherwise.

Please confirm with us before making payment for any doubt.

D) Event cancellations

When an event is cancelled by the organizer, service fee paid cannot be refunded, as the agency service was executed accordingly.

We are not obligated to deal with ticket refund, any cost or fee incurred is borne by customer.

We only act as agent of the purchase and is not liable for the refund of tickets, all sales are final and not refundable. Our service is considered completed at the moment we given the ticket to customer, however we will try to assist the best way we can to refund.

In general, any refunds will be carried out exclusively by the organizer following their terms and conditions.

We reserve the right to collect the cost we incurred during the process of assisting customer in refunding the ticket.

We will not be liable in any lost incurred by customer due to booking of accommodation, transportation or others.

E) Delivery of Tickets:

Local : By courier or Self-collection within Klang Valley area

Oversea : By EMS (cost pay by customer) or Self-collection before the concert.

When using courier service, in the event that tickets are damaged and/or missing during transit, we will not be responsible for the loss.

E-Ticket

Depending on the event, the e-ticket may be delayed in sending out by the organiser, we will E-mail to you after we receive it.

It is pointed out that the duplication of the e-ticket is strictly prohibited. In case of loss after delivery via e-mail, we shall not be liable for any compensation.

For China Purchase Service refer below

https://www.goyangikoreamy.com/blogs/article/app-purchase-service-en
https://www.goyangikoreamy.com/blogs/article/china-app-service-cn

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by goyangikoreamy. goyangikoreamy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that goyangikoreamy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Other User Terms
We may at any time, in our sole discretion, revise, change or update information, products and services published at any time without notice, including in respect of prices and availability of items.

Disclaimers
This page and all information and related materials it contains are provided “as is” without express or implied warranty. We make no representations about the accuracy or suitability of the information provided on our website and / or social platforms. You use the information at your own risk.